Booking FAQS
Booking a trip is extremely easy and best of all, you have a couple of options. Once you have browsed our website and found the perfect adventure, you can either proceed online through the booking process or why not give us a call, and we would be happy to take you through the booking process. You can contact us by Skype or direct dialling. If you are calling internationally, we are more than happy to call you back.
Most of our trips involve two payments. One is the Trip Price which is payable to Oasis or your Travel Agent before departure. The other payment is what we term a 'Local Payment orLP,' which is payable to the Tour Leader upon joining the trip.
Once the Trip Price has been paid and Local Payment collected they are guaranteed and Oasis Overland will not ask you for more money. Both these payments go towards the total trip price and are not refundable once your trip has started. The Local Payment does not apply to our Small Group Adventure trips in Pakistan and Morocco.
Local Payment - is a pre-determined amount which covers the cost of your trips day to day expenses such as food, local guides, firewood, gas, some entrance fees to certain sites and game parks, accommodation etc. It goes towards a variety of services which your Tour Leader pays for in cash, direct to local people on the ground as international money transfers can be expensive and problematic. The LP helps reduce the overall price of the trip which in turn passes cost savings onto you. The advantage of Local Payments over 'kitty' based systems is that once the LP has been collected you will not be asked for additional payments. It is just as important to us as well as you, that there are NO hidden extras which are not included on our website. Inclusions for each trip can be viewed on each individual trip page.
We accept Debit and Credit Cards – Both Visa and Master Card, and we also accept American Express. We do not charge any fees for paying by card (except for commercial cards which are subject to a 3% fee). Please use the payment links in your booking emails.
If you prefer to pay by Bank Transfer this is also an option – Please contact your bank to arrange a transfer and include your name, trip and departure date as a reference. Please ensure that all bank fees associated with your Bank Transfer are paid in full at the time of transfer - as we do not account for these fees in the Trip price. Please ensure that all bank charges are added at your end and give your booking ID followed by your surname as a reference. If all bank charges are not covered then a further payment may be required at extra cost to you. Our UK bank account details are:
Beneficiary Name: Uncover the World Travel Ltd
Beneficiary Address: Leigh House, Varley Street, Pudsey, West Yorkshire, LS28 6AN
Beneficiary Bank: HSBC
Beneficiary Bank Address: 90 Baker Street, London, W1U 6AX, United Kingdom
Account Number: 82527693
IBAN: GB93HBUK40010682527693
Sort Code: 40-01-06
SWIFT: HBUKGB4105F
If you would like to pay for your trip in USD please contact us for our USD bank account details.
If you are booking your Trip well in advance (more than 10 weeks) of the departure date, you only need to pay the deposit when you first book. If you are booking your trip with less than 10 weeks before the trip departure date, you will need to pay the full amount of the trip up front.
Deposits - A non-refundable deposit of £200 for trips up to 34 days in length (excluding Peru/Bolivia Regional Explorer trips or trips including the Inca Trail trek), £400 for trips between 35 days to 83 Days (12 weeks) in length (including Peru/Bolivia Regional Explorer trips and trips including the Inca Trail) and £600 for trips of 84 days (12 weeks) or more in length will secure your booking.
For trips that are longer than 20 weeks in length, a further non-refundable interim payment of £600 is required 4 months before the trip departure date. You will be sent an email reminder for this payment.
Balance Payment - The remaining balance of your trip cost will be due 10 weeks prior to your trip departure date, and we will send you an email reminder one week before this is payable. Your payment can be made by logging onto your account and making the payment online, or alternatively you can call us and pay over the phone.
Any Add Ons, Mini Adventures or Volunteering options that are added to your booking require either a deposit or full payment depending on the item, and if booked within 10 weeks of departure full payment is required.
We will send out your trip confirmation to you by email within a few days of receiving your booking and payment. We attach comprehensive pre-departure information regarding your trip, including joining instructions, pre-trip accommodation, visas, vaccinations, spending money and travel insurance etc. The pre-departure information can also be downloaded through My Oasis Account. Please do not book any flights until you have received confirmation of your booking.
Yes you do, we value your loyalty and are happy to have you travel with us again. You will receive a 5% discount on your second trip and 10% discount on your third! Discounts do not apply to trips already discounted, Mini Adventures, Add Ons and Volunteer projects, or your Local Payment.
There is a 5 day cooling off period on all our trips, so you will be entitled within 5 days of the date of your booking confirmation to cancel your booking. If you cancel your trip during this "cooling off period" you will have no further liability to us and we will refund any deposit paid by you (minus any expenses already incurred which we are not able to recover such as flights, Gorilla trekking permits, Inca trail permits, or late notice hotel bookings). It is strongly recommended that you use this cooling off period to thoroughly research your trip and satisfy yourself that you can comply fully with these terms & conditions.
Under the unfortunate circumstances that you would need to cancel your trip, your written notification must be received at our registered office. Since we incur costs in cancelling your Trip, you will have to pay the applicable cancellation charges up to the maximum shown below. We recommend that your travel insurance provides for your reimbursement in the event of a cancellation. You will remain liable for any losses arising from your/the Participant's breach of the Conditions of the Contract. Check out our cancellation policy which explains our terms & conditions.
Under certain circumstances it may be possible to transfer your trip to another date or a different trip. Check out our terms & conditions for more information.