Flexible BookinG on 2021 ADVENTURES

It can be hard to make firm plans at the moment but if you’re like us, you want to get some travel plans in place – we all need something to look forward to!  So we want to give you the most flexible booking conditions we possibly can.

The following apply to any bookings on trips that depart in 2021 except our Trans Expeditions (see a full list of these below).

Deposits

We ask for a deposit payable upon booking. This is non-refundable except for reasons related to Covid-19 such as:

  • You contract Covid-19 and cannot travel
  • You have to self-isolate and cannot travel
  • Where you live is placed under lockdown

If you are unable to travel due to Covid-19 then up to 30 days prior to departure, we will refund in full any payments you have paid to us for your trip, including your deposit. If you still wish to join your trip then you can contact us to find out where you would be able to join once your isolation period is completed and you no longer have symptoms. If you prefer, you can transfer your booking to a later departure subject to availability. This can be any trip but it must depart by 31st December 2022.

However, if you cannot go on your planned departure for any other reason, then you can still transfer your deposit to a later departure or an alternative trip, at any time up until 30 days before your original trip. There is no transfer fee to pay!

Exception: Gorilla trekking permits and other Add Ons – we may have already paid for your permit or other add on, in which case we will do our best to either get this transferred to fit with your new departure date or obtain a refund for you. Currently, the wildlife authority in Uganda is allowing date transfers on their permits.

Balance payments

The balance of your trip payment is now due 30 days before departure. Once paid, this is non-refundable except for reasons related to Covid-19, as above.
If you are unable to travel due to Covid-19 within 30 days of departure, you can transfer your booking to a later departure, subject to availability. This can be any trip but it must depart by 31st December 2022. As above, if you wish to join your original trip en route, we can arrange this for you.

Also as above, we may be unable to refund your Gorilla trekking permits or other Add Ons if we have already booked and paid for them. However wherever possible, we will transfer these to fit with your new travel plans.

Travel Insurance - remember that if you have to cancel your trip for unexpected reasons that are not related to Covid-19, then you may be able to make a claim on your travel insurance. For instance, if you or a close relative became ill and you were unable to travel – check your policy carefully to see what it covers.

Some FAQs

What happens if Oasis cancels my trip before departure?
We will give you at least 30 days’ notice if we are unable to run your trip, for example due to low numbers.  There may be circumstances that occur within that time which means we have no choice but to cancel the trip, for example lockdown on an international scale.  Whilst we do not anticipate these events and will do all we can to ensure your trip runs, you will have the choice of either a full refund of your trip payments or of transferring your booking to a later departure as described above, should we have to cancel your trip.
If you have any questions about your booking or your trip, please drop us a line at info@oasisoverland.co.uk or call us on +44 (0)1963 363400.

We hope to see you on a trip soon! Have a look at our Travelling in times of Covid-19 page to see what to expect both before and during your trip.